DS 001 - ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in practices and policies or the provision of services, activities, programs, or benefits by Seton Hill University.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Director of Counseling, Disability, and Health Services

Seton Hill University

One Seton Hill Drive

Greensburg, PA 15601 disabilityservices@setonhill.edu

Within 15 calendar days after receipt of the complaint, the Director of Disability Services will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Director of Disability Services will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Seton Hill University and offer options for substantive resolution of the complaint.

If the response by the Director of Disability Services does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the Director of Disability Services within 15 days of receipt of the response to the Provost or her designee.

Within 15 calendar days after receipt of the appeal, the Provost or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Provost or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Director of Disability Services, appeals to the Provost or her designee will be kept by Seton Hill University for three (3) years.

Revised, July 2019